Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You place the order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By visiting this page on our website: www.nakshatragoldanddiamonds.in
By sending us an email: akr.nakshatragold@gmail.com
We will reimburse You no later than 14 days from the day on which We receive the order cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement, but note that the order can be cancelled only before shipping.
Refund And Exchange
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, credit, or an exchange. Please see below for more information on our return policy. Please see below for more information on our return policy.
You are eligible for a full reimbursement within 14 working days of your purchase. After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to contact us.
To return an item, please email customer service at akr.nakshatragold@gmail.com to obtain a return tracking number. After receiving Return tracking number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
NAKSHATRA GOLD AND DIAMONDS ARAKKINAR
Attn: Returns
14/233,&235 ARAKKINAR,
Kozhikode 673028.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 working days from the receipt of your item to process your return or exchange. Refunds may take 14 working days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
In case of Damaged Products:
If there is damage to an item upon delivery, call our customer service center immediately at 0495 2419 444 or email us at akr.nakshatragold@gmail.com for assistance.
Return policy is subjected to the following conditions.
Nakshatra gold and diamonds arakkinar will exchange for any other item in our collection, and refund your money or send replacement jewellery if required.
Return policy is subjected to the following conditions.
The Products were purchased in the last 14 days.
The Products are in the original packaging, do not tamper the delivery or security tag.
The following Products cannot be returned:
The supply of Products that are designed based on Customer’s specifications or clearly personalized.
Product showing sign of wear or engraved, altered, resized or damaged may not be accepted.
We don’t provide any returns or exchange for international orders as of now.
In order for the Products to be eligible for a return, please make sure that:
We cannot be held responsible for Products damaged or lost in return shipment. Therefore, Werecommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.
How do I return the product to nakshatragoldanddiamonds.in within 7 Days?
Instructions for return packaging:• Pack the item(s) securely. Do not use the same material for packaging in which your order was packed and sent.• Shipment should be sealed and packed before handing to courier. Only return invoices for shipping purpose to be kept outside.• Please take a video while packing & sealing the bag for your reference and safety.• Once your package is ready, just call our customer service team and the logistics company will pick up at your doorstep.• Jewel to be returned must be properly packed as per the associated logistics company’s requirement.• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center as mentioned above.• You can expect a refund within 10-14 working days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.• Please feel free to call us on 0495-2419 444 between 10.00am – 7.00pm IST; Monday to Saturday, or mail us at akr.nakshatragold@gmail.com• Care should be taken while returning the product in the same condition as delivered by NAKSHATRA GOLD AND DIAMONDS ARAKKINAR along with the attached security tag sent (without tampering the Security tag). NAKSHATRA GOLD AND DIAMONDS ARAKKINAR shall take legal actions against cheating, theft, forgery etc., and shall also take legal actions by not refunding the paid amount and the jewel. NAKSHATRA GOLD AND DIAMONDS ARAKKINAR maintains every record, visual as well as legal, about the product that is shipped.